FAQs

UPDATE: Please note that due to Covid-19 guidelines, the cottages will be ready for you any time after 5 pm on your arrival date which gives us enough time to prepare the cottages for your high standards. Check out is 9 am on the day of departure.

The cottages, Apple Mill and Burrows are fully equipped with Electric Vehicle Charging Points. You can relax and unwind knowing your car will be charged and ready for the next day’s adventures.

We know many people on holiday will be celebrating a birthday, wedding or just being on holiday so we don’t mind you having a good time! We simply ask that there’s nothing too wild and that you show respect for the property and things within it.

We ask that you leave the cottages as they are found, please.

We ask for a £250.00 security payment which, if all is in order, will be deposited within a week of departure.  Please let us know if anything has been broken and damaged, we know that accidents happen and we’d prefer to know rather than find out!

If you cancel your confirmed booking, please let us know in writing as soon as you can.  We are afraid that deposits are non-refundable and that cancellations within 8 weeks of the rental period will incur a cancellation charge of 100% of the rental value. We strongly recommend you take out travel insurance which should cover you in the event of cancellation; please check your policy.

There are smart TVs in both cottages and TVs in the main bedrooms.

All bed linen and towels are provided and included in your stay. Please bring towels suitable for the beach if you’re planning on visiting our lovely beaches.

Yes, Burrows has parking for up to three cars. Apple Mill has parking for up to four cars. Cars are parked off the road.

Apple Mill is on two floors but has a King Bedroom, and a Twin bedroom with a shared shower room on the ground floor.

In both cottages, the ground floors have one or two steps. We suggest having a look at our Cottages Tour Videos, they will help answer many questions.

Yes, children are very welcome at the luxury cottages and there is plenty for families to do in East Devon.

Yes, on request. We will include a sheet, duvet and blanket – we suggest that you may prefer to bring your familiar bedding – it’s up to you.

Yes, on request.

No, all bills are included in the rental.

We are 100% smoke and vape free for all inside areas.

You can arrive whenever you like after the check in time of 4pm. We will leave the key in an arranged location, given to you in your booking confirmation.

Yes of course you can, just make sure it is after 4pm on the day of your arrival. Please note we are not in the Ocado delivery zone. We have a reasonable Sainsbury in Ottery St Mary and a Waitrose in Sidmouth.

Yes, internet access is offered at Apple Mill and Burrow for recreational purposes only and it is not meant for business use. The speed/service may vary, should guests experience difficulties or loss of use we will not be held responsible; this is the nature of where we are located.

We request that you bring your own footwear to get to and from the tub to the cottage. You will have your own robe provided in the cottage.

There is a chance that the hot tub may not be up to temperature immediately on your arrival. The water is changed between every set of guests, so getting it back up to temperature takes a little time.

The Golden Lion and The Night Jar Inn are our closest pubs:

The Golden Lion Tipton St John, EX10 0AA (1.2 miles)
The Nightjar Inn Aylesbeare, EX5 2BX (2.9 miles)

Yes, both cottages have their own secluded gardens with a hot tub, seating area and lawn.

We gave up our subscription to the Visit England grading system although both Apple Mill and Burrows were graded 5* at the time. We gave it up due to the high cost involved and because it didn’t seem as relevant to us anymore. Most of our guests find us online, through word of mouth and through carefully chosen partners we work with. Your online reviews are more important to us!

Yes, it is possible to cycle the mountain bikes from the cottages, the brave ones can head straight out the village towards Exeter, but there are flatter and more off-road options. If you bring a bike rack, you can check out the Exe Cycle Trail from Exmouth to Exeter and then up to Dawlish. There’s also a safe bike trail from Sidmouth to Exmouth.

We know that everyone has a different preference, a firmer mattress or a softer mattress. Our cottages have a range of different mattress, some softer and other harder. All of the beds have a luxury feather topper and bed linen to help your perfect nights sleep on your holiday. 

On the topic of sleep, we thoroughly recommend Why We Sleep, it is a book written by a scientific expert, Professor Matthew Walker, the book explores twenty years of cutting-edge research to solve the mystery of why sleep matters.

Yes, we have a private access and supply to deliciously soft water here in Venn Ottery, you’ll be bathing and showering in spring water!